Interdepartmental conflicts were significantly affecting the client’s manufacturing capabilities and this was due to the ambiguity regarding which roles or departments were accountable for organizational outcomes.

GET’s contribution to define the distinction between responsibility and accountability served to provide each department with greater clarity. Extensive interviews and job analysis were conducted to create clearer roles and responsibilities to match with organizational outcomes for every level of the corporate hierarchy.

GET’s personable approach to engage and conduct interviews with the ground staff has completely changed the interdepartmental communications. As a direct result of the project deliverable, manufacturing productivity and employee turnover rate improved by 20% with clearly defined roles and staff utilization rate was increased with defined career advancement frameworks.

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